FAQs

Our brand is our designs and illustrations. Therefore after the date of your party; your PDF files will expire and not be able to be viewed, downloaded, printed or sent to protect our brand and eliminate copywrite infringement by passing on files to unpaid or 3rd party users.

You may not redistribute or reproduce part or all of any artwork supplied to the client in any form or you will be in breech of copywrite laws. To product our IP, your PDF files will expire and be unusable and unprintable after the date of your party to avoid any reproduction or sharing of files.

Your PDF files are set to expire after your party date provided. If you require to access your files after this date, please contact us to discuss your reasons and if we can extend the expiry date.

We offer a PRINT MY STATIONERY KIT option for you to choose from when ordering your design. We don't print all files that we offer in our DIY STATIONERY KITS. However, if you would like more items printed please contact us for a custom print quote at printing@sweetstationery.com.au

We don't print smaller quantities than what is offered in the PRINT MY STATIONERY KIT options, but if you require larger quantities we can arrange a custom print quote for you.

As our work is custom made to order, all orders are non-refundable and not eligible for exchange, return or cancellation under any circumstances.

You will receive an email within 48hours of us receiving your order and payment. The email will include details to download your personalised party stationery digital files. 

If you haven’t received an email within 48hours of placing your online order to download your stationery files, please check your Junk email folder incase our emails haven’t landed in your inbox. If you still can’t locate an email regarding your final stationery files, please contact us immediately or email hello@sweetstationery.com.au.

Please refer to DIY Stationery Kits to confirm what items you will receive within your chosen kit and the corresponding size measurements per item. The file format you will receive are high resolution (300 dpi) pdf.  Please also read The Design Process.

We advise contacting your local printing supplier for your printing needs. At home printers will not produce the same quality as a professional printer would.

Sweet Stationery are not held responsible for the printing quality of your DIY Stationery Kit items. If you are worried about printing the files, please consider one of our PRINT MY STATIONERY KITS instead.

Please refer to Print My Stationery Kit to confirm what items you will receive along with quantity printed per item. Your printed files will be delivered to you advised portable address. Please also read The Design Process.

The turn around time for design and printing from your PRINTED STATIONERY KIT is 10 business days PLUS SHIPPING. This is the same for domestic and international orders.

Allow an additional 5-10 business days for shipping of your stationery if you are located within Australia. We are not responsible for delays in delivery via postal services. Please allow ample time for delivery delaysas we can not assure you they will arrive on time.

We currently use Australia Post for servicing all of our deliveries; domestic and internationally. We do not offer Click and Collect.

If an item is damaged during shipping/delivery Sweet Stationery will not be held responsible. We take great care in inspecting, checking and carefully packing your order to ensure it will not be damaged. Please inspect your stationery as soon as they arrive.

If you notice a mistake or typo once you view or download your personalised stationery items, please contact us immediately. If a mistake was made by Sweet Stationery, then we will update your file/s at no extra charge. However if a mistake was made by the customer when filling out the fields online, then an additional design service fee of AUD$50 will be required to be made prior to having the file/s updated and re-uploaded. Please contact us to arrange file updates via email to changes@sweetstaionery.com.au

Sweet Stationery is not responsible for any costs the customer has made by printing stationery items that include mistakes. Please review all of you items before printing. 

There are no proofs provided prior to designing & printing your stationery artwork. Please carefully consider your wording and thoroughly proof read before finalising the fields when ordering, as this is the wording we will use for your design files.
If you find an error on your files please notify us immediately/within 48hours of receiving your printed stationery. Client errors can be re-created or reprinted at an additional fee. Payment for the redesign, reprint and delivery of the item must be paid in full before re-design will begin.

If the colour options don't take your fancy but you love the design, we can create a custom design for you. The cost of a colour change is based on your individual request and will be provided via a quote for your approval prior to commencing. Contact us to arrange a custom design quote.

We carefully design each party theme and select fonts to suit each theme. We therefore do not change fonts or typography from what is shown. 

We are building up our range of stationery themes week by week. If you have a theme in mind that we don’t currently offer, then please contact us about a custom design option for you.

Our products are made to order, we do not offer returns once your items have designed or once they’re printed.  

Sweet Stationery will not be held responsible for any errors with the printed artwork that was submitted by you, the client. If a reprint of the artwork is required due to client error, the cost of the reprint must be covered by the client.

No. We do not sell individual illustrations or advise of font's used within our designs.